Datenschutzrichtlinie & GDPR

Die englische Version der gesetzlichen Vereinbarungen und Richtlinien gilt als die einzige aktuelle und gültige Version dieses Dokuments.

Epsilon PS e.K. is GDPR compliant and provides supporting documents for further insight into our Data Protection practices. Please see our Privacy Impact Assessment, Third Party Information Sharing and Transparency Report pages in addition to this Privacy Policy.

User data

Epsilon PS e.K. collects and stores personal information, including the full name, company name and VAT ID (if applicable), billing address, email address, and source IP address for all customers. Credit card number and expiration date are stored with a 3rd party (Stripe) and Epsilon PS e.K. has no knowledge of your credit card information. We use your personal data to deliver our contractual services to you.

Under GDPR you have the right to access personal information that we process about you. You may also request that we update any incomplete or inaccurate data about you, or request that we delete your personal data in accordance with GDPR.

You can request account closure yourself through our support systems, this will delete all data we store about you other than data that must be kept for legal reasons.

No soft deletion

We do not believe in soft deletion. Once you delete a server or account, all data we have stored will be nuked from orbit.

You cannot restore a server once it is deleted as all snapshots are deleted as soon as the server itself is deleted.
You have about 3 weeks to revive a deleted account.

After which all knowledge we have ever had of you or your servers will be gone. Account restoration will only be completed against a one-time fee of Euro 250,-.

Unmanaged Service

Customers bear sole responsibility for maintaining the security of virtual private server (VPS) environments maintained under their accounts. In no event shall Epsilon PS e.K. be held liable for a customer’s failure to adopt appropriate measures for safeguarding personal information stored within or transmitted through their Epsilon PS e.K. server.

Security and Data Integrity

Customer information is stored in electronic databases. Epsilon PS e.K. employs industry-standard technical safeguards, including encryption of password and/or cryptographic key-based authentication controls on servers which house personal information, browser-based SSL encryption, and other storage system access control mechanisms.

Third Party Disclosure

Epsilon PS e.K. discloses the full name, billing address, and credit card account information of its customers to Stripe for billing purposes. Epsilon PS e.K. does not disclose customer information to other third parties except where required under applicable EU laws. Please see our Third Party Information Sharing page for further details.

Access

Customers who cancel their account have ALL their personal information deleted, with the exception of network access logs and cases of fraudulent or illegal activity.

Opt Out Provision

Customers shall have the right to opt out of any use of their personal information which is inconsistent with or beyond the scope of the purposes for which it was initially collected.

Enforcement & Applicable law

This Privacy Policy and the relationship between you and Epsilon PS e.K. shall be governed by the laws of the European Union. You and Epsilon PS e.K. agree to submit to the personal and exclusive jurisdiction of the courts located within Germany and the European Union.

Changes

Amendments to this privacy policy may be made at any time. Epsilon PS e.K. will never make changes that result in less protection of your personal information without sending notice.